应对危机的最佳实践
聊天机器人:一个增长显着的平台
对于营销人员来说,这是一个很好的信号,他们不应暂停所有营销活动。然而,他们必须调整营销策略,因为消费者不再寻求与危机前相同类型的内容。他们对与病毒有关的教育资源和信息更感兴趣。因此,营销人员和销售人员必须调整他们的方法,避免大力宣传他们的产品或服务——这可能不会被客户感知——而是专注于建立基于信任的客户关系。
企业比以往任何时候都更必须通过评估其 巴西 电话号码 结构来为“后covid-19”做好准备,以便有一个良好的开端并适应新趋势。应采用哪些最佳实践?
这里有一些提示:
清理你的数据库:
维护和清理数据库是一项经常被推迟的任务,但对于管理客户关系非常重要,尤其是在 Covid-19 期间。如果您没有客户数据库,现在是时候创建一个了!
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事实上,您必须评估潜在客户并按优先顺序进行跟进。因此,请优先考虑与您已经建立了高级关系或在 Covid-19 到来之前即将签订合同的潜在客户。例如,如果您的 CRM 允许,您可以创建提醒。这对于不错过合同非常有效。
现在是为即将到来的勘探做准备的时候了。其商业发展成功的关键因素在于根据领域和服务区域确定其前景。这项工作仍然非常耗时并且经常被推迟,但它将使您能够高效且有条理地工作。
设置客户关系管理
根据您公司的规模,可能是时候实施 CRM 工具了,它可以让您集中信息并优化其使用,从而尽快重新启动您的业务。
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