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When well programmed, a WhatsApp chatbot can boost a company's business. In the following guide we explain how a WhatsApp chatbot works, we mention its main advantages, use cases and we show you how easy it is to build one.
Nowadays, communication between companies and clients has become more dynamic and personal than ever thanks to instant messaging . One of the most exciting developments in this space is the implementation of chatbots in messaging applications such as WhatsApp.
A WhatsApp chatbot has proven to be an invaluable tool for businesses, providing a multitude of benefits that transform the way organizations interact with their customers.
Next, we explain what a WhatsApp chatbot is, what a bot can do for your company, how easy it is to configure a WhatsApp bot for your business and end by showing examples of successful chatbots.
WhatsApp chatbot, WhatsApp bot, messaging bot or just a bot: what's the difference?
You may have already come across all of these terms and wondered, "what do they mean and what's the difference?" Let's start with the basics. Chatbot is the general term and bot is just the abbreviation of chatbot. A messaging bot is a chatbot for messaging Telegram Number Data apps like Telegram or Instagram Direct , and a WhatsApp chatbot is a bot designed for this app.
Chatbot is a software program that attempts to speak like a human being. Typically, these programs are developed for companies that need to serve many customers and are looking for effective ways to provide this care.
A bot can be used to serve customers, send notifications and product recommendations, confirm an appointment, collect customer reviews, and conduct surveys.
According to a CIO study , in recent years in Mexico the number of interactions through chatbots has increased by 340% . This means that more and more companies are betting on chatbots and that Mexican consumers are increasingly getting used to automated interactions.
Why create a WhatsApp chatbot?
WhatsApp is the most popular messaging application in the world. Today people send more than 100 billion messages daily through the app. In Mexico, WhatsApp is installed on 94% of cell phones and 64% of people say that WhatsApp is their favorite form of communication with companies.
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发表于 2023-12-10 18:35:06