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Provide self-service options for order status and returns Customers must be able to check the status of their order themselves and also set how they are kept informed, for example via SMS or e-mail. They must also be able to adjust the shipping details. They must also be able to arrange everything related to returns themselves, such as printing a return label and choosing how and where to return an item. Equip sales and customer service reps with the tools they need Sales reps and customer service representatives are co-determinants of the customer experience. They must therefore be able to help customers with their order in every possible way.
And that means that they must be able to retrieve all information about the order and the customer. an order on behalf of the customer and adjust the shipping or delivery information of an order that has already been placed. An integrated Israel phone number list order management system controls the entire supply chain so that the operational side runs smoothly. All of a company's customer-facing activities eventually lead to that one moment when a customer pays for an order. Get started with an order management system An order management system can do much more than just process orders.
For example, customer-oriented systems for the after-sales process have been integrated, such as ERP, CRM, sales, commerce and customer service. An order management system is a complete platform on which all parties involved can request all the necessary information. At Salesforce, we call this customer-oriented order management. That's why we developed Salesforce Order Management , a flexible order management system that is suitable for large-scale omni-channel processes. The system works together with Salesforce CRM to record all data. There is already a link with Commerce Cloud and the system is also fully compatible with Service Cloud and Sales Cloud. This means that you immediately have all customer, order and transaction data in view.
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发表于 2023-3-30 11:42:38