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本帖最后由 ripa1234 于 2023-4-13 16:33 编辑
This is the first step to offer the best personalized experiences and thus strengthen the bonds of trust and loyalty with patients. In recent years, customer demand has increased significantly as a result of digital transformation and the recent pandemic — 6 out of 10 consumers have higher expectations when choosing a product or service. Detect failures and causes of abandonment Another key aspect is knowing why patients leave your organization and, of course, trying to reverse it. Among the most common patient complaints are: Communication problems; Long waiting times; Disinterested or rude attention. Promotes confidence As you know, trust is paramount when it comes to knowing how to retain patients. Did you know that 81% of people need to trust a brand to buy it? If it is so important in the commercial field, in the health sector it becomes indispensable ! Patients put their health and quality of life in the hands of organizations.
It is essential to promote transparency and credibility in each interaction with your patients. Offers excellent service Patient service is not just about scheduling an appointment. It encompasses all situations and interactions throughout the health care process . Therefore, it is essential to work to take care of every detail and thus provide the best possible service to the users of your organization. Remember that a positive experience is key Phone Number List to generating loyalty ties with your patients. Streamlines and simplifies care processes As you have already seen, one of the most common problems in patient service is that of delays . This represents a problem for any client, but it is much more aggravated in patients because another factor is added: the urgency that the diseases imply. When streamlining and simplifying care processes to retain patients, technology plays a central role.
It allows you to automate repetitive tasks and optimize processes to facilitate the work of agents and increase their productivity. It may interest you: The evolution of technology in the health sector Integrates the different communication channels Another of the most common complaints from patients is communication problems . Therefore, when understanding how to retain patients, it is important to modernize care and integrate the various contact channels. Did you know that only a third of companies are omnichannel ? This is a great opportunity to highlight your organization and offer the channels and experiences that drive greater loyalty today . Train teams and collaborators 78 % of organizational managers believe that service agents play a vital role in customer loyalty . Therefore, it is essential to train your teams to provide the best care. Poor service and rude agents is the third reason why patients complain.
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发表于 2023-4-13 16:32:13